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Travel Assistance

If you are not able to print a boarding pass from an airline ticketing kiosk or from the Internet as a result of some type of action taken by Homeland Security; or you are denied or consistently delayed boarding; or a ticket agent called someone before handing you a boarding pass, please visit the Travel Redress Inquiry Program (DHS TRIP) website at: http://www.tsa.gov/travelers/customer/redress/index.shtm

If you are encountering other problems obtaining a boarding pass, please contact your airline.

For questions or concerns about Travel Tips, Permitted and Prohibited Items, and information on filing a claim for lost, missing or damaged items, please follow the links below:

For Travelers: http://www.tsa.gov/travelers/index.shtm

Questions on Liquids, Gels & Aerosols: 3-1-1 for Carry-Ons: http://www.tsa.gov/311/index.shtm

Prohibited or Permitted Items: http://www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm

For Information on Filing a Claim for Lost, Missing or Damaged Items or to Check on the Status of a Previously Submitted Claim:  http://www.tsa.gov/travelers/customer/claims/index.shtm

If you are still unable to find what you are looking for, please email the TSA Contact Center at:
TSA-ContactCenter@dhs.gov.

Security Violations and Concerns:

To report specific violations and concerns about security, please contact the TSA-Contact Center.

Phone: 1-866-289-9673
E-mail: TSA-ContactCenter@dhs.gov

Employment:

People who have applied for or would like to apply for an employment position at TSA, please call toll-free: 1-800-887-1895. People with hearing impairments please call: 1-800-887-5506.

People who are currently employed by TSA, please call toll-free: 1-866-274-6438.

Emergency:

In the event of a transportation security emergency, contact the authorities at the airport or your local law enforcement directly.

Office Of Civil Rights

Transportation Security Administration (TSA) employees, former employees, and applicants for employment who feel that they have been subjected to discriminatory employment practices, unlawful harassment, or retaliation may contact the Office of Civil Rights to initiate the equal employment opportunity complaint process and to seek resolution of their complaints. Failure to make a timely complaint may result in a loss of rights.

Members of the traveling public who believe that they have been unlawfully discriminated against by a TSA employee may contact the External Compliance Division in the Office of Civil Rights to have their concerns addressed, by sending an E-mail to TSA.OCR-ExternalCompliance@dhs.gov or by calling the Office of Civil Rights.

The Office of Civil Rights can be reached toll free at 1-877-EEO-4-TSA (1-877-336-4872) or (800) 877-8339 (TTY), or by E-mail at TSA-ContactCenter@dhs.gov.

TSA Employee Workplace Concerns

If you are a TSA employee and wish to discuss a concern or issue regarding your workplace, please contact the Office of the Ombudsman.

Phone: 1-571-227-2383 or 1-877-266-2837 toll-free
E-mail: TSA.Ombudsman@dhs.gov

General Aviation Operators / Maintainers

To report suspicious activity at your local general aviation airport, please contact the National Response Center. The hotline is staffed 24 hours per day, 7 days per week.

Phone: 1-866- GA SECURE or 1-866-427-3287

TSA Headquarters Mailing Address

All mail intended for delivery to the Transportation Security Administration's headquarters should be addressed as follows:

Employee Name
Office Name - (use TSA Routing Symbols below)
Transportation Security Administration
601 South 12th Street
Arlington, VA 22202-4220

TSA Routing Symbols
TSA-1 Administrator
TSA-1 Business Transformation & Culture
TSA-1 OSC - Executive Secretariat
TSA-2 Chief Counsel
TSA-4 Strategic Communications and Public Affairs
TSA-5 Legislative Affairs
TSA-6 OSC Civil Rights and Liberties (OCRL)
TSA-9 CFO - Claims Processing
TSA-10 Intelligence & Analysis
TSA-11 OPT Information Technology/CIO
TSA-12 OPT - Operational and Technical Training
TSA-13 Inspection
TSA-14 CFO Finance
TSA-15 Model Workplace
TSA-16 OPT Security Technology
TSA-17 Administration (CAO)
TSA-18 Law Enforcement/FAMS
TSA-19 Transportation Threat Assessment & Credentialing
TSA-20 OSC Freedom of Information Act (FOIA)
TSA-21 Human Capital
TSA-22 OSC Ombudsman
TSA-24 Risk Management - Annapolis Junction
TSA-25 Acquisition
TSA-28 Transportation Sector Network Management
TSA-29 Security Operations
TSA-30 OHC - Administrative Appeals and Review
TSA-31 OSC - Sensitive Security Information (SSI)
TSA-32 Operational Process and Technology
TSA-33 Special Counselor (OSC)
TSA-34 OPT - Risk Management and Strategic Planning
TSA-35 OPT - Operational and Performance Metrics
TSA-36 OSC Privacy
TSA-37 OSC Audit Liaison
TSA-901 OSC - Transportation Security Redress (OTSR)

TSA Contact Center

If you are still unable to find what you are looking for, please email the TSA Contact Center at

TSA-ContactCenter@dhs.gov or call: 1-866-289-9673.